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Phone System Service Update

We are striving to make your customer experience with ECF Ltd easier and would like to inform you of some changes to our phone system to help you receive a better service from us.

We have added a further option enabling you to reach the Gaddesby and Volpi Kitchens team when calling the main office number on 01664 424288.

  • Press 1, for our Sales Team, including new orders or changes to existing orders.
  • Press 2, for our Customer Service Team, including My ECF queries, technical questions or delivery information.
  • Press 3, for our Accounts & Collections Team.
  • Press 4, for our Marketing Team, including any literature, swatch, or further marketing requests.
  • Or, please hold for Reception.

Upon pressing 1 the options are as follows:

  • Press 1, for our Components Team.
  • Press 2, for our Gaddesby and Volpi Team, including design and planning services.
  • Press 3, for our Doors and Cabinets Team.
  • Press 4, for our Volante Team.
  • To hear these options again, press the * key.

Many thanks for your attention as we continually work to improve our customer service to you.

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