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Terms & Conditions

This Website

We own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

General

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.

Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the www.ecf.co. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control.

We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

Returns Policy


Dealing with Goods received in Error, Faulty or damaged

If within 7 days of your delivery you find that any products bought from East Coast Fittings have been delivered incorrectly or faulty/damaged you may return them within 28 days for exchange provided that the products are returned to us in their original condition including all wrapping and packaging.

Simple steps for returning your items to us:

1. Have your delivery note ready as you will need your Delivery/Order Number
2. Call our collections team on 01664 424288
3. Follow the simple instructions given by our customer advisor. Don't worry we will confirm all your instructions via email or fax.

Before calling; Please have your delivery note to hand

Unwanted Goods

If within 7 days of your delivery you find that you have over ordered/stocked with any stock items bought from East Coast Fittings you may return them within 28 days for exchange or refund provided that the products are returned to us in their original unopened and undamaged packaging.

Made to Measure and Special Order Items are non- returnable and are therefore not covered by this policy.

Credit note will be raised on inspection of the returned goods on condition that the following criteria have been met:

  • Goods to be returned safely and securely wrapped in its original unopened and undamaged packaging
  • Copy of the Collection & Returns note (supplied by ECF) is attached to the packaging
  • Goods to be returned must exceed a value £25:00
  • Goods must be returned to our depot, at your cost, within 21 days of authorisation

Please note:

Our Territory Sales Managers are NOT permitted to accept goods for return. Goods received back without authorisation will be refused. A 30% restocking and handling fee will apply and be deducted from the credit note issued

Contact Us

Please note that East Coast Fittings are suppliers to the trade only.

Head Office
East Coast Fittings Limited
Auster House
Rearsby Business Park
Gaddesby Lane
Rearsby
LE7 4YH

T: 01664 424288^
E: help@ecf.co

Content

Trade enquires only please

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