Laura Wilson, ECF Service Advisor sees customer services as an extension of our Product and Service offering,
something to be reviewed, developed and continually improved. Over recent years
our dedicated customer services team have worked alongside all facets of our
business in order to build upon the high levels of customer service we already
aim to provide.
As a result of tracking queries raised by our customers and reviewing them on a regular basis, we have been able to identify areas where we can make significant improvements. This pro-active approach has led to the implementation of many new initiatives (e.g. the appointment of DPD to carry next working day deliveries for components) and procedures, enhancing our service levels and providing further benefits to our customers. It is our aim on an ongoing basis to continuously review and improve our service to our customers.
Customer Services are now responsible for MyECF enquiries, delivery enquiries and discrepancies and general customer feedback. Customer Services can be contacted:
(#) Please note calls may be recorded for training and monitoring purposes
Please note that East Coast Fittings Limited are suppliers to the trade only.
East Coast Fittings Limited
Rearsby Business Park
T: 01664 424288^