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Cookie & Privacy Policy

Definitions


Communication Services
East Coast Fittings Limited provisioned communications services, including East Coast Fittings Limited websites (www.ecf.co, eCommerce platforms, digital content hosting services, etc), operational information systems, email, telephone system, mobile phone, SMS text messaging services, marketing and any digital content contained/hosted in the Communication Services (e.g. photographs, videos, leaflets, brochures, price guides, etc).

Policy


East Coast Fittings Limited (ECF) is committed to ensuring that your privacy is protected. This privacy policy sets out how East Coast Fittings Limited uses and protects any information that you give when you use our Communication Services.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the Communication Services is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content on the Communications Services is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Should we ask you to provide certain information by which you can be identified when using the websites, then you can be assured that it will only be used in accordance with this privacy statement. East Coast Fittings Limited may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy was last updated 19th April 2018.

What we collect
We collect information to provide better services to all of our users.

Information you give us

  • Many Communications Services require you to enrol for an East Coast Fittings Limited account. When you do, we’ll ask for personal information like your name, address, email address, social media addresses, telephone number and mobile number. Depending upon the service you request or interact with we may also ask for banking information (Bank Sort Code and Account Number) to enable digital financial transactions to be performed

Information we get from your use of our services

We collect information about the services that you use and how you use them, like which products you viewed, the phone calls you made or text messages you viewed. This information includes:

  • Login Information. When you log into one of our digital services, make a telephone call or interact with one of our digital services we automatically collect and store certain information in the services administration logs. This includes details of how you used our service, such as your search queries, replies to surveys, your phone number, forwarding numbers, time and date of calls, duration of calls, SMS routing information, types of calls and call recordings.
  • Name and company
  • Contact information including email address, telephone number and mobile telephone number
  • Demographic information such as postcode. When you use the Communication Services, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide East Coast Fittings Limited with information on nearby devices, Wi-Fi access points and cell towers
  • Records of products and services browsed, purchased and requested
  • Device information. We collect device-specific information (such as your hardware model, operating system version, unique device identifiers (e.g. MAC Address), and mobile network information including phone number, IP Address). East Coast Fittings Limited may associate your device identifiers or phone number with your East Coast Fittings Limited account.
  • Information you supply in answering surveys, requesting offers and submitting enquiries
  • We collect information about the Communication Services that you use and how you use them, like when you access one our eBrochures.

Information we collect when you are signed in to or accessing a Communication Service, in addition to information we obtain about you, may be associated with your East Coast Fittings Limited online account. When information is associated with your East Coast Fittings Limited online account, we treat it as personal information.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our services
  • We may periodically send promotional emails about latest news, new services, events or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes

We may contact you by email, phone or mail. We may use the information to customise the Communication Services according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Currently we operate an ‘implied consent’ policy which means that we assume you are happy with our use of cookies. If you are not happy, then you should either not use this site, or you should delete our cookies once you have visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our Communication Services in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with better Communication Services by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Communication Services. If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set. If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Cookies on the East Coast Fittings Limited websites link to Google Analytics – we use this to understand how the East Coast Fittings Limited websites are being used in order to improve the user experience. Your user data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html

Other information we collect


External web services
We may use a number of external web services on the East Coast Fittings Limited websites, mostly to display content within our web pages. For example, to show videos we may use YouTube.

This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content. We cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.

Email tracking
Some emails that we send you have no tracking in at all, for example personal correspondence or emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site and we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time.

If you want to be sure that none of your email activity is tracked then you should unsubscribe from the East Coast Fittings Limited newsletter and marketing communications.

East Coast Fittings Limited use Mailchimp for email marketing. To read more about their privacy policy, click here.

Links to other websites
Our Communication Services may contain links to other websites of interest for you to access at your sole discretion. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, you acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the protection and privacy of any information which you provide whilst visiting such sites (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information – access and correction
Some emails that we send you have no tracking in at all, for example personal correspondence or emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site and we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time.

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at help@ecf.co
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting. For example, we may promote products and services from our partners as part of our marketing communications.

Please let us know if you do not wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to East Coast Fittings Limited, Auster House, Rearsby Business Park, Gaddesby Lane, Rearsby. LE7 4Y2 or email help@ecf.co

If you believe that any information we are holding on you is incorrect or incomplete, or you would like your information to be removed, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Our rights
We reserve the right to: modify or withdraw, temporarily or permanently, Communication Services (or any part thereof) with or without notice to you and confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the conditions from time to time, and your continued use of the Communication Services (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the Communication Services.

Disclaimer
Due to the processes involved in creating Communication Services and especially websites the reproduction of colours cannot be guaranteed as a true likeness. It is therefore strongly recommended that physical samples of finishes be viewed before proceeding.

The material on our Communication Services is given for general information only, and does not constitute professional advice. You should take specific advice before taking a course of action as we do not accept directly or indirectly any responsibility for loss arising directly or indirectly from reliance on information on this website. Given that the Internet uses an open system we cannot warrant that Communication Services and downloads reach you virus-free. You must, therefore, take all appropriate precautions for your own safety. Copyright © 2018 East Coast Fittings Limited. All rights reserved.

Contact Us

Please note that East Coast Fittings are suppliers to the trade only.

Head Office
East Coast Fittings Limited
Auster House
Rearsby Business Park
Gaddesby Lane
Rearsby
LE7 4YH

T: 01664 424288^
E: help@ecf.co

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